We're Here to Help 24/7
Your loved one has passed away and you may not know what to do next. Whether you need a funeral in Singapore, repatriation overseas, inbound repatriation or ash repatriation, contact us and we'll guide you through what needs to happen.
You don't need to know what to do first.
Nobody should have to know which documents, permits or arrangements are required at a time like this. That's okay — it's our role to know. Simply tell us what has happened and where your loved one is, and we'll guide you through each step.
How Can We Help You?
Choose whichever option is easiest for you. We're available 24 hours a day for urgent funeral and repatriation arrangements.
Call Us
24/7For urgent funeral or repatriation arrangements.
WhatsApp Us
24/7For questions, updates or initial arrangements.
Send Your Details
Formal ArrangementsIf you're ready to provide the information needed to start the formal arrangements and documentation.
What Happens When I Contact You?
You don't have to navigate this alone.
1. You tell us what happened
You don't need to know the terminology or process.
2. We understand what you need
Local funeral, overseas repatriation, inbound repatriation or ashes.
3. We explain the next steps
We explain the arrangements, documents and practical requirements relevant to your case.
4. We coordinate with you
Our team helps coordinate the arrangements from there.
You don't have to navigate this alone.
Not sure which service you need?
That's okay. Contact us and tell us what has happened. We'll help you determine the appropriate next step.
Speak to Us 24/7If you have this information, it will help us assist you
Where your loved one is currently located
Destination country, if repatriation is required
Nationality
Whether you need body or ashes repatriation
Whether the death occurred in a hospital, residence or another location
Whether a receiving funeral provider has already been arranged
Your preferred contact method
Don't have all of this information? Contact us anyway.
Our Credentials & Commitments
FIAT-IFTA
Accredited Member
NEA Licensed
National Environment Agency
BICC Certified
Board of Embalmers
24/7 Available
Round-the-clock support
Secure Communication
Your data is protected
Seamless Process
End-to-end repatriation
Send Your Funeral or Repatriation Details
This form collects the information we need to understand your situation and prepare the necessary arrangements and documentation. Some of the information may be required for NEA and other official documentation.
If you are not ready to complete the form, or you're not sure what information you need to provide, that's okay. Call or WhatsApp us 24/7 and we'll guide you.
Step 1: Your Contact Details
We need your contact information to assign a dedicated case manager who will guide you through this process and assist you immediately.
Enter your full legal name as shown on your passport or national ID. This will be used for all official documentation.
Please use your legal name as it appears on your passport or ID.
We'll send case updates, document checklists, and access to your Family Portal to this email. Make sure it's an address you check regularly.
We will send updates and documents to this email address.
Enter your mobile number with country code. We'll use this for urgent SMS updates about your case and WhatsApp communication. Example: +65 9123 4567 (Singapore), +1 212 555 1234 (USA).
Our case managers will contact you via phone or WhatsApp.
Please include your country code (e.g. +65 for Singapore, +1 for USA, +44 for UK)
Only next-of-kin or legally authorized representatives can begin repatriation. Common relationships include spouse, children, parents, or siblings. If you're not a direct family member, select "Other" and specify your relationship (e.g., executor, legal guardian, employer representative).
This helps us verify your authorization to arrange the service.
Contact Information
Case Enquiries & General Matters
malcom@eternalhorizon-singapore.comData Protection Enquiry
dpo@eternalhorizon-singapore.comOur Facility
37 Sin Ming Drive, #01-579, Singapore 575711Availability
24/7
Scan QR code to connect
We understand that time is precious during difficult moments. You'll speak directly with Malcom or a member of our care team — never a call centre. We're ready to help, whenever you need us.
About Eternal Horizon
Eternal Horizon by Silent Tribute Embalming is a Singapore-based international funeral repatriation and funeral services provider, founded by Malcom Ong, NEA Licensed Senior Embalmer. We provide 24/7 compassionate care with transparent nett pricing, live flight tracking, and NEA-licensed in-house embalming.
24/7 Hotline
+65 8111 1826Address
37 Sin Ming Drive, #01-579, Singapore 575711
Operating Hours
Open 24/7 — including weekends and public holidays
Frequently Asked Questions
Clear answers to the most common questions.