Legal
Terms of Service
Legal Terms & Service Agreement
Last Updated: April 2026
These Terms of Service govern your use of Eternal Horizon's repatriation services and website. By engaging our services, you agree to these terms.
1. Service Description
Eternal Horizon provides international repatriation services including logistics coordination, legal documentation, mortuary care, and transport arrangements for deceased persons. Services are customized based on specific case requirements and client needs.
2. Eligibility & Authority
By using our services, you confirm that you are at least 18 years of age, have the legal authority to engage our services on behalf of the deceased's family, and that all information provided is accurate and truthful.
3. Service Pricing & Payment
Pricing is provided on a case-by-case basis following assessment of your specific repatriation requirements. We provide transparent, itemized quotes. Payment terms will be clearly outlined in your case agreement. Prices are subject to change based on unforeseen circumstances such as regulatory changes or emergency escalations.
4. Limitation of Liability
While we exercise the highest standards of care, Eternal Horizon is not liable for delays or complications arising from factors beyond our control, including but not limited to: government regulations, embassy procedures, natural disasters, or third-party service failures. Our liability is limited to the fees paid for services rendered.
5. Cancellation & Refunds
Refunds depend on the stage of service completion. Cancellations made before work has commenced may be eligible for full refunds. Cancellations after services have begun may incur fees covering work completed and commitments made. Specific refund policies will be outlined in your case agreement.
6. Client Responsibilities
Clients are responsible for providing accurate information, securing necessary family authorizations, and cooperating with our team throughout the repatriation process. Failure to provide required documentation may result in delays or service suspension.
7. Intellectual Property
All content, materials, and information on our website and in communications are the property of Eternal Horizon. You may not reproduce, distribute, or modify any materials without explicit written permission.
8. Third-Party Services
We work with funeral homes, logistics partners, embassies, and other service providers worldwide. While we carefully select our partners, we are not responsible for their direct actions or failures. All third-party service terms and conditions apply.
9. Dispute Resolution
Any disputes arising from our services shall be resolved through good-faith negotiation. If unresolved, disputes will be subject to mediation or arbitration in accordance with Singapore law. Both parties agree to attempt mediation before pursuing legal action.
10. Confidentiality
All information shared during the repatriation process is treated as confidential and is protected under our privacy policy. We do not disclose case details to unauthorized parties.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to you, and your continued use of our services constitutes acceptance of updated terms.
12. Governing Law
These Terms of Service are governed by the laws of Singapore. You irrevocably submit to the exclusive jurisdiction of Singapore courts for any legal proceedings.
If you have questions about these terms or our services, please contact us at dpo@eternalhorizon-singapore.com or +65 8111 1826.