Step-by-Step Guide
The 5 Important Steps for Family Members / Next-of-Kins
Essential guidance when notified of a death overseas
Register the Death & Obtain Documentation
Ensure your loved one's passing is registered with the relevant authorities in the country where it occurred
Obtain an official death certificate with the name matching their Singapore passport or identity card
If the passing was not from natural causes, request a police report from the local authorities
Notify Travel Insurance Provider
Confirm if your loved one had comprehensive travel insurance covering repatriation arrangements
Notify the insurance company immediately if coverage exists
Gather policy documents for claims processing
Arrange Identification & Overseas Coordination
Decide if next-of-kin need to travel for the formal identification process
Bring valid documents (birth certificate or marriage certificate) as proof of relationship
Collect your loved one's personal belongings and prepare fresh clothing for them
Liaise with an overseas funeral director (we can help link you with partners)
Decide on Repatriation or Local Arrangements
Repatriate your loved one to Singapore with full professional care
Arrange cremation overseas and return the ashes to Singapore
Arrange burial overseas (subject to local regulations)
Appoint Funeral Services Providers
Appoint a funeral services provider familiar with international repatriation arrangements
Inform the overseas provider if any next-of-kin will travel on the same flight
Once transportation details are confirmed, we can help convey information to Singapore's National Environment Agency for clearance procedures
We can assist families throughout this process
A Gentle Word for Your Family
In the First Few Days
If you are reading this, someone you love has recently passed. We are so deeply sorry for your loss. There is no manual for grief, and no right or wrong way to feel right now. What follows is simply some gentle guidance from families we have walked alongside — things they wished they had known in those earliest days.
Be Gentle with Yourself
You do not need to be strong for everyone. It is okay to cry, to sit in silence, or to ask someone else to answer the phone. Grief is not a task to complete — it is something you carry, and it is perfectly fine to carry it at your own pace.
There Is No Rush
Many families feel pressure to make immediate decisions. The truth is, most arrangements can wait a little while. Take a breath. Drink some water. Call someone you trust. You do not have to figure everything out in one day.
Let Others Help
Friends and relatives often want to help but do not know how. It is okay to say, 'Can you make the calls?' or 'Can you sit with me?' Letting people in does not make you a burden — it reminds you that you are not alone.
Honour Your Loved One Your Way
Every family is different. Whether you wish to follow tradition, keep things simple, or do something uniquely personal — there is no single right way to say goodbye. We are here to support whatever feels right for your family.
When you are ready — whether that is today, tonight, or in a few days — we are here. No question is too small, and no hour is too late. You do not have to walk this path alone.
Need Assistance?
Our team can guide you through every step. Contact us today.